FAQ

 General Questions:

Where & how do you deliver to?

Our Delivery Area is within UAE. We deliver Door to Door.

Do you deliver Internationally?

No we do not deliver internationally.

What measures are taken so that my order arrives in proper condition?

All flowers and gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance

Can I place my order over the telephone?

We politely ask that all customers place their orders via the website only. We do not take telephone orders for security reasons.

Is there a minimum value for an order?

No. We will deliver any and all products on our website

I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?

In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.

Can my order be delivered today (Saturday thru Thursday)?

Yes it can! To assure same day delivery, orders must be received before 3:00pm AST (Arabian Standard Time). Orders received after that time will be delivered the following day.

Can my order be delivered on Friday?

Yes it can! To assure a Friday delivery, orders must be received before 3:00pm AST (Arabian Standard Time) on Thursday. Orders received after that time will be delivered on Saturday.

What is the difference between Standard Delivery & Special Delivery?

Our Standard Delivery is 9:00am to 7:00pm AST (Arabian Standard Time). We deliver by zone to be more efficient and provide great service to all our customers. An exact time cannot be guaranteed. Please note that we do pay special attention to time sensitive deliveries such as Offices, Schools, Government Offices, etc. For an extra fee we offer Special Delivery for our customers that require an exact time till 11:00pm in night or an exact timing within our Standard Delivery timing.

What is the cost of Standard Delivery & Special Delivery?

Our Standard Delivery is $14.95 (55.00 AED) and Special Delivery is $29.95 (110.00 AED). The Prices are rack rates we also run promotion on sale which might include free delivery or discounted delivery charges at time. Please check our offers from time to time.

Where do I indicate my Special Delivery Timing?

Please indicate your special delivery timing in the Order Comment Box (at the end of the order process just before you select your Method of Payment)

What happens if you can’t make the delivery?

For Residential Deliveries, if the recipient is unavailable at the time of delivery, the delivery person will leave a card asking them to call Ameya Flowers to schedule the delivery. If they have spoken to the recipient and have been instructed by them to leave with a neighbor or reception they will do so. If we have not heard from them by the next morning we will attempt to make contact via telephone call and text messaging. For Business Deliveries, if the delivery is not within normal business timings we will make the delivery on the next business day.

Will you call the recipient before the delivery?

Ameya Flowers will make every attempt to do the delivery without contacting the recipient. However, we will call the recipient if we need to confirm the delivery information

Same day gifts alone delivery?

Unfortunately same day gifts like chocolates, balloons, teddy bears are not available on stand-alone basis as they are only add on product to our main product of floral arrangements

Will my contact information be kept confidential?

We keep our customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms & Conditions.

Can I add a personal message with flowers or gifts?

Yes, you are able to provide a personal message to accompany your flowers or gifts. As the message will be in a card, ensure that a maximum of 255 characters. However if you do have a long message, please email our helpdesk the message after you have submitted your order and quote the reference number for all future correspondence.

Can I order flowers which aren't shown online?

Yes, you can order a customized bouquet or specific flowers by calling our help desk numbers but it is subject to availability of materials.

How do I customize a product?

Customization options have certain limitations. You need to choose a product that is closest to what you like and then ask for a substitution of flowers to match the product you like. This is the best we can do for customization so far.

Can I order flowers to be delivered a week or more in the future?

Yes, you can order well in advance delivery will be subject to our delivery policy. Please refer delivery policy for more details.

How do I know my order has been received and confirmed?

Once we receive your order we will automatically send you an email confirming your order details. This e mail shall be directed to the email address you supplied us upon registration / order placement

How do I know if my order has been delivered?

You will receive an email confirmation once your delivery has been made

How accurate are the photos on the Website?

All Photographs are a representation of what will be delivered. The Quantity of Flowers will always be the same as ordered, but the arrangement may differ, depending on foliage and fillers being used.

Questions about Payment:

How can I pay? What payment options do I have?

Payment can be made directly on our website by using your Credit Card/Debit Card……………..

Is it safe to pay online?

Ameya Flowers has a 256-bit SSL encryption and is McAfee Secure certified. This is the same level of security you'll enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from ameyaflowers.com

What cards do you accept?

We accept all debit and credit cards of VISA, Master, American Express

What charge will show on my credit card?

The credit card statement will show the charge as "?????".

Is it possible to get receipt / invoice for the order I placed?

Yes it is possible to provide an invoice, kindly send in an email to our HELPDESK requesting the same from your registered email address.

My credit card payment failed; what should I do?

If you receive an error saying that your credit card payment was not successful, no money was taken from your credit or debit card or account, although your details will be stored securely on our system.

I was unable to complete my order on the website, what should I do?

Due to the nature of the Internet, conditions outside of our control may affect the use of our website, typical examples of this include, Internet security software such certain firewalls, cookie barriers, and company network restrictions. It is important to contact us if you have experienced any issues, we shall be more than happy to assist you.

I get the following message when placing my order - Your payment details cannot be verified?

If you receive the above message when entering your card details please ensure that you check the following: • You have entered the correct card type (eg Mastercard, Visa)
• You have entered the card number correctly (the card number is the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry dates and CVV data correctly
If you experience problems with entering your payment details please do not hesitate to contact our Help desk team

Questions about Changes & Cancellations

Once I have placed my order can I make changes?

If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to customercare@ameyaflowers.com referencing your 5 digit Cart ID# and the changes you wish to make before 3:00pm ASTD.

Can I cancel my order?

Yes you can!

For a Full 100% Refund the cancellation must be made before 3:00 P.M. Arabian Standard time the day prior to scheduled delivery.

If the cancellation is received after 3:00 P.M. Arabian Standard time a 50% refund will issued.

If your gift is en route on delivery day or has been delivered we will be unable to Cancel or Refund the order

My order was cancelled, but I have a charge on my credit card?

During the purchase process, we send an authorization request to your credit card issuer to check that sufficient funds are available. This is often shown as a booking or reservation on your credit card statement. It is not an actual charge. If the purchase subsequently fails, we cancel your transaction and remove this reservation. However, it has come to our attention that some credit card issuers may not immediately show the transaction as removed, even if it has been. We assure you that funds were not withdrawn from your credit card and we have reversed the authorization request. If you have any doubts or require additional details, please check with your credit card issuer and financial institution to further verify this. This process depends on the nature of your banks integration with credit card companies. As a guideline it may take up to 2 weeks to clear these transactions from your statement, but typically the time period is much shorter.

Login Questions

 Why do I Need to Login?

Make Your Checkout Process Easier. When you login and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details (only name & contact details) will be stored in your account and you will not have to re-enter them again when you make your next order. You can track your order status and order history. You can access your account information at any time and edit any of your account details.

Why do I Need a Password?

When you create a password it allows you to access your account information. Once entered, your details will be stored and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

I have forgotten my password - what should I do?

When required to enter your password, you will also be able to request a new password. To do this, enter your email address in the "Email" field, then click the "Forgot Password" button below it (as you would when logging in, but leaving the password field blank and clicking "Forgot Password" rather than "Login").

I requested a password reminder but have not received anything?

This may be due to technical problems with your email provider. If after 30 minutes, you have still not received your password, please request another reminder. Be sure to double check your email address, including your spam folder as the automated message may be incorrectly flagged as such by your email provider.

Why do I need to Enter My Email Address?

We use your email address as our means of identifying you as well to give updates. This is the address your registration will be stored against.

Questions about Contacting us

How can I call you?

Telephone Timings 9:00am - 7:00pm AST (Arabian Standard Time) Saturday thrus Thursday.

Internet Orders Call +97152 6978919/+971503891666

Events & Corporate Sales Call +97152 6978919/+971503891666

How can I email you?

We have 2 ways to contact us as follows:

Internet Orders email: hello@ameyaflowers.com

Events & Corporate Sales email: hello@ameyaflowers.com